Customer Value Agreements

Predictable costs, Maximum uptime

A Cat® Customer Value Agreement puts your maintenance on a plan, with genuine parts delivered on schedule and dealer support built in, so ownership stays simple and your machine stays working.

100%
Genuine Cat parts
Cat®‎
Certified Technicians
CVA
Service contracts
+LIFE
Rebuilds & Reman
CVA benefits

What's included

Genuine Cat parts on schedule

Genuine Cat PM parts kits delivered on time, every time.

Expert dealer support

Cat-certified technicians backed by Jubaco's full service team.

Equipment health visibility

VisionLink® and Cat Inspect keep you informed between services.

Flexible payment terms

Eligible to roll all service costs into one predictable monthly payment.

From our insights

Preventive Maintenance: The Smallest Cost, the Biggest Return

Planned maintenance is one of the smallest costs of owning a machine and the biggest lever on its lifespan, uptime, and cost per hour. Done on time and with genuine Cat parts, it protects every other dollar in your fleet.

Preventive Maintenance: The Smallest Cost, the Biggest Return
Service levels

Choose your CVA level

Level 1
Parts Support

Convenience

Your Cat dealer delivers genuine PM kits with the right parts, right on schedule. Your crew provides the labor.

  • Genuine Cat PM parts kits, delivered on time
  • Self-service maintenance instructions
  • Eligible to roll into one monthly payment
Recommended
Level 2
Premium Service

Performance

Everything in Convenience, plus the dealer performs your planned maintenance and inspections on site.

  • Dealer-performed PM services and inspections
  • Equipment Protection Plan (powertrain, hydraulics, technology)
  • Service commitment and VisionLink® integration
Coming Soon
Level 3
Total Maintenance & Repair

Confidence

A written contract covering all maintenance and repair costs at one flat, pre-set price over a defined term. The ultimate cost-per-hour management tool.

  • All maintenance and repair costs covered
  • Repair management and planned component replacement
  • Fully dealer-managed
The process

How a CVA works

1

Choose your level

Select the CVA level that fits your operation and budget.
2

We schedule maintenance

Planned maintenance is scheduled around your operation, not the other way around.
3

Genuine Cat parts delivered

The right parts arrive on time, every time.
4

Dealer support and health monitoring

Cat-certified technicians and VisionLink® keep your equipment in view.
5

One predictable payment

All covered costs roll into a single, budgetable payment.

Let's keep your equipment earning

Cat Certified Service

From planned maintenance to field repairs, our Cat certified technicians are ready to help.

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